SUPPORT
Frequently asked questions
Everything you need to know about using Kitoya. Can't find what you're looking for? Contact us.
How do I delete my Kitoya account?
You can delete your Kitoya account and all associated data directly from the app:
- Open the Kitoya app
- Go to Settings
- Scroll down and tap Delete account
- Confirm the deletion
Alternatively, you can request account deletion by emailing us at hello@kitoya.com.
What data is deleted
When you delete your account, the following data is permanently removed:
- Your profile information (username, email, bio, location, avatar)
- Your jersey collection (photos and details)
- Your likes and comments
This action is irreversible and takes effect immediately.
Is Kitoya free to use?
Yes. Kitoya is free to download and browse. No account is required to explore public lockers.
Can I make my locker private?
Yes, you control the visibility of your locker in Settings. You can keep it fully private or share it publicly with the community.
What's the difference between Free and Elite?
Free accounts can archive up to 15 jerseys and browse the community. Elite unlocks:
- Unlimited jersey storage
- Advanced collection analytics (brand mix, timeline, value)
- Full collection export (CSV, JSON, PDF)
What information can I add to each jersey?
Season, kit type (home, away, third...), brand, size, condition, version (replica, authentic, match worn...), player name and number, purchase price, and a personal story or note.
How do I export my collection?
Go to your locker, tap the export icon, and generate a PDF catalog of your collection.
Can I change my subscription plan?
Yes, you can switch between monthly and annual Elite plans anytime from the Upgrade screen in Settings, or restore a previous purchase if you reinstalled the app.